GENERAL ASPECTS

The experience and opportunity to buy at cleefcompany.com o cleefcompanyholding.com It's unique, secure, and easy. Cleefcompany works with high security standards to guarantee online customer protection.

This Policy sets out how Cleefcompany uses and protects the information provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in personal information fields that could identify you, we assure you that this information will only be used in accordance with the terms of this document. However, this Policy may change or be updated over time, so we recommend and emphasize that you regularly review this page to ensure you agree with any changes.

1- Information that is collected

Our website may collect personal information, such as your name, contact information like your email address, and demographic information. Additionally, specific information may be required to process an order, make a delivery, or issue an invoice.

2. Certifications

Cleefcompany uses SSL (Secure Sockets Layer) security to protect customers' personal data, such as addresses, passwords, bank card details, identity information, and purchase history. This security technology prevents unauthorized access to customer information.

3. Use of the information collected

Our website uses your information to provide the best possible service, particularly to maintain user records, process orders (if applicable), and improve our products and services. We may periodically send emails through our site with special offers, new products, and other promotional information that we believe may be relevant or beneficial to you. These emails will be sent to the address you provide and you can unsubscribe at any time.

Cleefcompany is highly committed to keeping your information secure. We use the most advanced systems and constantly update them to ensure there is no unauthorized access.

4. Cookies

A cookie is a file sent to your computer requesting permission to be stored there. Once you accept, the file is created, and the cookie then provides information about web traffic and facilitates future visits to a website. Another function of cookies is that they allow websites to recognize you individually and therefore provide you with a better, more personalized service.

Our website uses cookies to identify which pages are visited and how often. This information is used solely for statistical analysis and is then permanently deleted. You can delete cookies from your computer at any time. However, cookies help provide a better website experience. They do not give us access to your computer or personal information unless you choose to provide it directly. You can accept or decline the use of cookies; however, most browsers automatically accept cookies because they improve the web browsing experience. You can also change your browser settings to decline cookies. If you decline them, you may not be able to use some of our services.

5. Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site you are redirected to and are therefore not responsible for the terms of use, privacy policies, or data protection practices of those other third-party sites. These sites are subject to their own privacy policies, which we recommend you review to ensure you agree with them.

6. Control of your personal information

You can restrict the collection or use of your personal information provided to our website at any time. Whenever you are asked to fill out a form, such as a user registration form, you can check or uncheck the option to receive information by email. If you have opted to receive our newsletter or advertising, you can unsubscribe at any time.

Cleefcompany will not sell, transfer, or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

7. Website cleefcompany.com or cleefcompanyholding.com

Cleefcompany reserves the right to modify any data or information contained in cleefcompany.com or cleefcompanyholding.com. Any modification of the information contained on this website will not affect, under any circumstances, the rights acquired by consumers.

At Cleefcompany, our top priority is your satisfaction with your purchases and the support we provide. That's why our Return and Exchange Policy, along with the legal guarantees offered by the manufacturers of the products we sell, provides you with extra benefits to ensure your satisfaction, making any exchanges or returns you need to make easier.

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. If it's a digital or intangible service, you must not have used any part of it or received any service at all. If you have already worked on the service or consultation offered and received it correctly, a refund will not be issued.
The approval of the professional services or advice we provide, when applicable, does not depend on us. Approval always depends on the organization, company, or government making the request. If the entity changes the procedure, such as switching from digital to in-person or vice versa, this will not affect the advice, the service, or anything related to what is offered. If our policy is in a language you do not understand, it is your responsibility to have it translated into a language you do understand so you can fully grasp the policy.

Products or services purchased through our affiliate programs will be subject to the policies of the store or affiliate company from which you purchased them.

Non-refundable products and services, examples:
Digital services or intangible services that you have used part of the service or in its entirety.
Professional advice received and paid for
Downloadable software products

To process your refund, you must send or deliver your receipt or proof of purchase for the service or product.

When we receive your return, it will be inspected and then we will send you an email to confirm receipt and let you know if your refund is approved or rejected.
If accepted, the refund will be sent to the account you paid or credit card, or it can be transferred to a bank account of your choice if possible.

Late or not yet received refunds
If you haven't seen the refund in your bank account, please refresh your account and check again.
Next, contact your bank so they can inform you about the payment or refund received.
If you have done everything and have not received your refund, please contact us at info@cleefcompany.com

Services or products on offer
Services or products on sale cannot be refunded; refunds only apply to regular prices.

For refunds where shipping costs apply, you will be responsible for all refund costs. If necessary, shipping costs will be deducted from your refund and credited back to your original payment.

We do not guarantee the refund process and delivery when you do it through any shipping or handling company, so if the price paid is considerable, you should ensure the refund.